Return Policy

Every situation is different, and we do our best to make sure that customers are satisfied. Here are the most common scenarios:

Damage in transit. Let us know as soon as possible if an order arrives and has apparently been damaged in transit. Keep all packaging and shipping materials until the matter is resolved, as we may wish to pursue an insurance claim.

Defective items. If an item appears to be defective, either upon receipt or after a short period of use, let us know. Typically we will ask for the defective item to be returned to us, and we will ship out a brand new replacement. As a general rule, we do not exchange defective items which were purchased more than 30 days ago.

Item does not meet customer needs. Unfortunately, due to the intensely personal nature of our merchandise, and obvious health, safety and legal concerns, we are unable to accept returns of this type. All products we ship are factory fresh and typically come directly from the manufacturer to us and out to our customers. We recommend purchasing small quantities when trying out a new condom or lube for the first time, or possibly purchasing a sampler of products instead as this is a great way to try a range of products. For other types of product, please carefully review all dimensions and images before making a selection.

For assistance with any issue, please click on the Contact Us button at the top of any page or send email to service@accessgroupinc.com, and one of the fine folks in our customer service department will be happy to lend a hand. Please include the order number with the message. Please do not send any items back to us until we specifically ask.

Issues with orders will be addressed immediately. Customer satisfaction is our goal.